“What lesson did you learn that was expensive, that you had to pay for, but it’s made your life better?” my friend, Mark, asked me. “Do everything you can to be an exceptional listener. I had the greatest teacher who…
“I know I should do this,” Mark said. “But I don’t think I can afford it.” The day before I had an in-depth conversation with Mark about where his business was—but more importantly, about what great things will happen when…
“What if I fail and do not make my own deadline?” my client, Amanda, asked. This began an extended conversation. A number of topics arose. Two topics in particular were important. Beware of “we tried.” Focus on “better doing.” 1.…
Some years ago, I had business cards from nine people after first meeting them at a Chamber of Commerce event. I knew I should follow up with them. But then I hesitated. I had some dis-empowering feelings like: “Oh, they’ll…